AirCo

Technicians and Customer Service reps have been very professional, but in April we purchased a mini split unit that still does not work properly and no one has been able to provide us with a plan for resolving the issue. We are told a supervisor will be calling and no one has. In May we replaced our house heat and air unit and a couple of weeks after install it stopped working.

The technician has replaced two relays and we are scheduled for the third relay to be replaced on Saturday. At this point I have lost confidence in the system and still have not received any call from a supervisor or manager so that we can develop a plan to resolve these issues. We have used Airco over the last 10 years and have always had great service, but this latest experience is really disappointing.

I contacted Airco because our upstairs A/C wasn't working and I was wanting a price quote on a new unit. Jaime came the next morning, gave me a good quote. I told him I had hired another company to service the unit very recently and he suggested his company doing a free second inspection to make sure we needed the new unit. That afternoon, Greg came out and found that something had been disconnect in the unit outside for the upstairs and our downstairs unit the fan was moving backwards and was extremely hot.

We could have had to replace both units if it weren't for the honesty of these two gentlemen. It was a quick fix and both units are working great. Thank you Airco! I would recommend you to anyone!

In all. the initial time, effort, customer service scheduling and overall Airco customer contact representatives, put up a good sale pitch and consulting act (smiles and all) to get the business, however, the end results and lack of "tentative-sincere-honest" follow-up and follow through left us with. "No Comment!"

The technician that came out was Steve. Without a doubt the nicest and most thorough of the six total that came to give an estimate. I wanted to use your company because of the quick response and how quickly they could get our hot water tank up, unfortunately my dad was the one that paid and he went with another company that was owned by a personal friend.

Otherwise it would've been this company hands-down to replace my water tank. Again, I cannot say enough wonderful things about Steve. Kind, professional, personable, funny yet still to the point in a way that I understood it.

I was extremely pleased with Airco Servicemen Skyler and Gerald. They were knowledgeable and professional, while at the same time explaining why cool air was being blown out of the vents. They were neat and took care of installing a new Thermostat. Their work and demeanor were excellent. Great Customer Service. Service: Install thermostat

Critical: Responsiveness Guy came out to give me and my co-owner a quote for HVAC repair. Never came back, never called back. Thanks for the excellent service Airco . Love the way you do business. I'll definitely let my friends know about you all. Service: Repair HVAC

Nick was early for our appointment to give me a quote to install heating and air in our old house. He wore a mask, was professional and knowledgeable. He answered my questions and prepared a detailed estimate before he left. Photos of the attic and a walk around the outside of the house helped me understand what would be involved. I appreciate Nick and Airco!

We had Airco install a new AC/heating system for us last year. They put in an extra vent in our living room and put the second cold air return were it should have been in the first place. They also routed the dryer vent away from the AC unit. They did a good job. We love our new system. We are finally cool in the summer and warm in the winter with lower utilities.

We also have our summer/winter service done with a yearly new filter replaced. They text with reminders of appointments and a picture of your service man. The service is thorough and friendly.

I've used this company on several different occasions in the last 2 years and I'm 100% pleased! I've used them for washer, dishwasher, and AC repairs. Their technicians are always knowledgeable, professional, courteous, and on time! They diagnose the problem quickly and confidently. I never feel like they are trying to "gouge" me on parts or labor. they seem honest and fair in their pricing and services.

The office staff is equally impressive. Always quick to answer the phone, extremely courteous, professional, and their tone says they care and want to help! This company is now my "go to" company for appliance and AC/Furnace repair and service!

This company is great! I called them yesterday after 5pm to get an estimate for a water heater. The representative was very professional and scheduled for someone to come that evening. The estimator made it to my home within the hour. He estimated a price lower than what another company estimated plus the estimate was for a water heater with a longer warranty.

We scheduled the installation for the next day. On installation day, they called just after 8am stating they were ready to come within 30 minutes. They technicians were polite, professional and quick. They installed my water heater in less than 2 hours. The other company said installation would take 4 hours, with a higher price and for a tank with a lesser warranty. I highly recommend Airco Service.