Andrews Ltd

We needed some heaters to increase the heat in our warehouse for one day while the newly painted floor was done. The local sales guy came and looked around, we took his recommendation of which heaters we needed. I told him clearly our requirements. need for one day in which he said they need a min of 1 weeks rental. so we agreed on the price and that was it.

We used the heaters for the one day we needed and placed to one side. With covid I have not been into work while to work to the warehouse was being completed, when i did i noticed that the heaters were still there, I called the local manger to say that they have not picked them up. he apologies for not getting them and they picked up the next day.

It was all sorted until they hit us with a 3500 bill for over rental. I called the local manager who said that he would speak with head office and get the bill cancelled as he never told us that they would need to OFF hire the equipment. Head office refused and threatened court action is we did not pay. after months of threats we ended up having to pay the bill as we could risk any bad credit or backlash should a judge not see where we were coming from. Worse company to deal with as one person saying one thing and another saying something else. I will not be using this company again

Friendly, helpful and very professional. They listened to my requirements, then discussed options and then specified the perfect solution. Just what you need. A no nonsense professional business.

Andrew Sykes were really helpful from the moment I contacted them on Friday evening to organise an AHU hire heater, Emma was able to attend the site first thing on Monday for a survey and we had the unit in and running by Thursday. Great service, got me around a major issue and highly recommended.

Adam at Andrews Sykes has helped me out hugely this last year. Not only specifying the correct heaters for the areas needed, but also managing to supply them in a very short space of time. The install team are fantastic, everything arrived on the right day at the right time and was installed perfectly. Top marks - a really nice company to deal with and always go out of their way to accommodate.

Friendly staff and really helpful loading the heater equipment into my van for me - Count on Andrews Sykes to stay open during any snowstorm: Well Done!

Our experience was an excellent one. Efficient, excellent advice and very helpful overall. Will definitely use again.

Happy to review my first approach with Andrew Sykes Customer service below. The start wasn't great, and we all know first impression matters specially when you need a quick service and only for a short time, but I'm glad to say they did make it up to me in the end. after few phone calls everything was solved and they have been very helpful in find a solution to accommodate my requests.

I would recommend and use them again if needed. untrusted. the day I've called to hire the AC units they said they were going to be with me within 1h30m.it was 10am I've received the units at 4.30pm. the morning after one of the hose broke, I gave them a call asking for a replacement and a guy from the depot advise it was going to be sometime during the afternoon and was going to give me a call at lunch time to advise the timings. in the afternoon I had to call them twice after finding out nobody was actually coming, it's been two days and I'm still waiting for somebody to come and replace the hose. I've paid for 2 units for a week and I ended up with only 1 unit working for the past 2 days.

A superb company to deal with, very helpful and superfast delivery of emergency stand alone PAC 60 A/C unit on at least 3 occassions. Also, service is 1st class, I had one problem during my last 5 week hire period and the engineer was here within an hour and a replacement unit was onsite within another hour! You can't ask for anymore than that.

I have had the pleasure of dealing with Natasha Clarke of the London (Charlton) office with the hire of certain items. Even though I have placed Natasha under pressure on a regular basis, the service has been outstanding. Based on my recent experience over the past 3 months I would recommend Andew Sykes Hire with confidence. With the lack of service that we all experience over so many industries lately, the experience with Natasha and the Charlton office was refreshing to say the least. Thank you all.

I would highly recommend them to anyone that requires AC units quickly. Within a few hours we had the units on site, very helpful friendly staff, and a pleasure to deal with. As we deal with many sites within the business, I know I will be definitely using Andrew Sykes again

We called Andrew Sykes to provide us with air conditioning units after our supplier let us down for one of our events. We rang at 3.45pm and by 6am the following morning, we had 4 engineers and 8 units on their way to be fitted in our seminar rooms. Sky and Martyn at Andrew Sykes couldnt have been any more helpful - they gave excellent advice, stayed in constant contact, updated us through out and somehow - found the units plus staff plus transport and delivered them to our event and installed them by 9.30am the following day - from initial call to the units up and running was less than 17 hours! Steve and his team of engineers were amazing on site and we only paid for what we needed, they bought loads of kit down to help us out and simply took back what we didnt need with no fuss and no charge. I cant recommend this company highly enough! Thanks to all involved. Helen