Cool-Tec Services Ltd

I used cool-tech to come and look at 2 pieces of equipment that were not working, both of them fridges. The engineer carried out work on equipment that was irreparable with out seeking advice from the manager first. I then received 2 bills totalling 717 for broken equipment. Cool-tech were then called and we discussed the bill and a concession was agreed as these bills were not agreed even if signed by a member of staff.

A brand new piece of equipment could have been bought for that. Months later they decided to retract on their agreement and tried to reclaim the full amount including a county court claim. Not to be trusted and the worst customer service I have ever had!

Friendly and professional and very affordable. Will deffiantly use again.

Ordered a unit from them and was promised delivery on the Thursday, then the Friday, it is now the following Wednesday and still no unit received. Avoid this company at all costs, the customer feedback is appalling and they have not provided the service we paid for.

Went on recommendation of mechanic friend for air gas on my car Met with very rude elderly gent when I parked outside in marked bay, saying " we might have deliveries" I explained I'd come for a regas on my car, wandered off, I presumed to get someone. Nothing, so went to reception, no one there. Came back to car, aforementioned elderly gent, came out of goods in entrance, cup of tea in hand, totally ignored, twenty minutes of my life wasted. Update on the above, the owner phoned me personally to apologise for the misunderstanding, so I am now booked in on Thursday, watch this space. Wow, how great when a company goes the extra mile to correct a misunderstanding. Dave was fantastic, had trouble with my car but persevered until sorted. Incredible service when you speak to the main man. Even gave my dog some water Couldn't speak highly enough of them, superb, thanks Dave